Data Deletion

Last updated: 15 November 2026

You can ask Potaffle to delete the personal data we hold about you at any time. It costs nothing, and you do not need to give a reason.

What we delete

• Your phone number.
• Your order history linked to that phone number.
• Your loyalty points.
• The messages you sent us on WhatsApp, Instagram or Messenger, from our business inbox.

How to ask

1. Send us a direct message on Instagram at @potafflejordan with the phone number you want deleted, saying "Please delete my data".
2. We will send a short confirmation to that phone number, so that nobody can delete someone else's data.
3. We delete your data within 30 days and confirm to you when it is done.

Good to know

• Deleting your data also deletes your loyalty points. They cannot be restored.
• We keep the sales records that accounting and tax rules require, without your phone number, so they can no longer be linked to you.
• Copies of our conversation in your own WhatsApp, Instagram or Messenger app are yours to delete. Data that Meta itself keeps is covered by Meta's own policies.
• If you order again later and give your phone number, a new customer record starts from zero.

For more about what we collect and why, see our Privacy Policy.

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