Privacy Policy

Last updated: 15 November 2026

Potaffle is a Belgian fries and waffle shop on Rainbow Street in Amman, Jordan. Potaffle is a trade name of حمدان فلاح للبطاطا و الوافل, Rainbow Street, near Falafel Al-Quds Restaurant, Shukri Sha'asha'a Street, Amman 11180, Jordan ("Potaffle", "we", "us"). This policy explains what information we collect when you visit our shop, order from us, message us or use this website, and what we do with it.

What we collect

• Your mobile phone number, if you give it to us when you order at the counter or through our ordering page. Your phone number is how we recognise you: it links your orders and your loyalty points. You can always order without giving it.
• Your order history: what you ordered, the options you chose, prices, the payment method, the date and time, and the order number.
• Loyalty points you earn and use.
• Messages you send us on WhatsApp, Instagram or Facebook Messenger, together with the phone number or account name they come from.
• Technical data from this website. The website has no accounts and no analytics. We don't use advertising or tracking cookies. Our hosting provider may set cookies that are needed for security and for the site to work. Our hosting provider processes standard technical data, such as your IP address and browser type, to deliver the pages and protect the site from abuse.

We do not collect card numbers. Card payments at the counter are handled by the card terminal of the payment provider, and we never see or store your card details.

How we use it

• To take, prepare and hand over your order.
• To keep and apply your loyalty points.
• To send you WhatsApp messages about your order: your receipt, and a message when your order is ready to collect. These are service messages, not advertising.
• To answer your questions and messages. We may use automated tools, including AI, to help answer messages; a member of our team can always take over.
• To keep the sales records that accounting and tax rules require, and to understand which products sell, using totals rather than individual customers.

We do not sell your information, and we do not send you marketing messages unless you have asked for them.

Who we share it with

We only share your information with the service providers that run our systems for us, and only as far as they need it:

• A database hosting provider, which hosts the database for our ordering and loyalty system.
• A website hosting provider, which hosts this website and our ordering pages.
• An AI service that helps us answer messages.
• Meta Platforms (WhatsApp, Instagram and Messenger), when you message us there or when we send you a WhatsApp message about your order. Meta's own privacy policy also applies to what you send through its apps.

These providers may store data on servers outside Jordan. We may also disclose information when the law requires it.

How long we keep it

We keep your phone number, order history and loyalty points for as long as you are our customer, or until you ask us to delete them. Messages are kept for as long as we need them to help you. Sales records that the law requires us to keep are kept for the required period; after a deletion request they no longer contain your phone number.

Your choices and rights

You can ask us at any time, in a direct message on Instagram at @potafflejordan, to show you the information we hold about you, to correct it, or to delete it. To delete your data, follow the steps on our Data Deletion page. You can also ask us to stop sending you WhatsApp messages about your orders.

Security

Access to customer information is limited to our staff and protected by individual logins. Data is sent over encrypted connections. No system is perfectly secure, but we take reasonable care to protect what you share with us.

Children

Our shop welcomes everyone, but this website and our messaging channels are not meant for children to share personal information. If you believe a child has given us their information, message us on Instagram and we will delete it.

Changes to this policy

If we change this policy, we will update it on this page and change the date at the top.

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